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Efficient Queries with LDAP Search Filters

Writing LDAP queries can prove quite difficult because of its odd search filter syntax and the (mostly) non-relational nature of the LDAP data store. Even once you get your query in place, performance issues can plague your query if you don’t set it up correctly. The articles below should help you create efficient LDAP queries. [...]

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Create a Code Signing Certificate on Windows Server 2008 with OpenSSL and pvkimprt

We recently renewed the code signing certificate we use to certify that our product installers are genuine and from a trusted download source. As part of this process, you generate a code signing request (CSR) along with a private key and you send the CSR to a Certificate Authority like GoDaddy.com. The CA then validates [...]

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Hook up Android Ice Cream Sandwich (ICS) to Microsoft Office 365 Exchange Mail

I recently upgraded from a BlackBerry mobile device to an Android Ice Cream Sandwich device. I’m less than 24 hours into my experience with the Android device and I’m already wondering why I waited so long to leave RIM behind. Not only does the Android operate much faster and with a more intuitive user experience, [...]

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Watch for Caching when Programming, Especially in Web Applications

I just wanted to drop a quick note on a gotcha that sometimes creeps into my programming activities. In the web application world, we have a lot of innovative techniques to speed a relatively slow infrastructure and allow reliable high-performing application delivery. Many of these techniques use caching—a temporary storage algorithm that makes often-used data [...]

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10 Years

Today is the ten-year anniversary of one of the seminal events in my life: 9/11. May those innocents who lost their lives on that day rest in peace. May those who survived find peace. May all of us move forward in peace.

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Good Support Comes from a Good Support Culture

Treat others as you’d like to be treated. That’s our mantra at WebAD when it comes to our support philosophy. I often spend more time than I plan each day supporting our customers and prospects and sometimes it seems like the effort detracts from other projects. I then remember how much I dislike being slighted [...]

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The Evolution of Technical Documentation

I began my professional career as a technical writer creating traditional print-based documentation for software and hardware products. These printed-and-bound documents—installation guides, user guides, admin guides—typically shipped along with the software media (this was before large-bandwidth instant gratification software download days) to the customer. We then moved to online help systems and single sourcing as [...]

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The Economics of Business Ethics: Reward the Behavior You Want to Incent

A recent blog post from Seth Godin, No such thing as business ethics, stimulated some discussion among the folks here at WebAD. I think Seth has some very good insight about ethics in the business world and striking a balance between maximizing profit and being ethical while maximizing that profit. Seth’s core idea that businesses can’t [...]

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American Work Vacation/Leave Policies are Backward

We work with a number of international customers based outside of the U.S. The month of July proved particularly challenging to coordinate time with many of these customers because these customers take extended holiday absences during July to enjoy their summer away from work. Since we’re a U.S.-based company and we’re intimately familiar with U.S. [...]

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What’s Your Business Priority?

I learned a wee dram of business wisdom early in my professional career that always intrigues me in its simplicity and power. Every business has three primary stakeholders that drive its behavior: shareholders, customers and employees. Every business has to make a decision to prioritize these stakeholders. Every business establishes its reputation and future based [...]

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