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The Evolution of Technical Documentation

By on August 24, 2011 in Collaboration, Documentation, Wisdom

I began my professional career as a technical writer creating traditional print-based documentation for software and hardware products. These printed-and-bound documents—installation guides, user guides, admin guides—typically shipped along with the software media (this was before large-bandwidth instant gratification software download days) to the customer. We then moved to online help systems and single sourcing as [...]

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Do We Have Wisdom in Collaboration?

By on July 19, 2011 in Business Philosophy, Collaboration, Wisdom

I’m reading a book called The Wisdom of Crowds by James Surowiecki. I’m usually somewhat dismissive of any notion of intelligence in collective bodies with no explicit common goals. This book makes some compelling arguments about greater intelligence created from a sum smaller than its parts. Among the points made in the book: Groups arrive [...]

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